Incident Processing from Global Compliance enables thorough incident management through tracking, trending, and analysis. Data-driven, scripted information intake and documentation of incidents or events is facilitated through hotline and/or web vehicles. Our Incident Processing service is customizable and structured to ensure that individual event data points are captured for trending. All hotline and web reports are stored and managed within Global Compliance's secure online IntegriLink Incident Management system. Incident Management functionality enables collaboration on tracking, trending, and the final outcome of reported incidents or events.

• Accident or Injury Reports
• Theft, Robbery, or Shoplifting Reports
• Vandalism Reports
• Patient Safety Reports
• Assault Reports
• Threat Reports
• "How's My Driving" Reports
• Customer Complaints or Feedback

• Secure, in-house Contact Center with backup hardware and power systems provides 24/7/365 availability.
• Proprietary or shared, toll-free access* accommodates information intake of initial and follow-up reports from anywhere in the world.
• In-language greetings in up to 150 languages provide caller validation and reporting instructions.
• Multilingual report processing with language interpretation in up to 150 languages allows reporter to communicate in his/her native language to ensure accuracy of reported information.
• Scripted interview process ensures all relevant facts and details are captured.
• Scripted incident-based questions with branching and decision tree capabilities
• Location details for incident occurrence
• Flexible intake form custom designed or created from a standard question library enables focus on organization attributes or topics. Customization options include:
  • Question wording
  • Question ordering
  • Field types
  • Question branching
• Seamless interface to Incident Management system enables a centralized repository of all reports.

*International Toll-Free Service (ITFS) utilized in all countries where available.

• Secure website using secure socket layer (SSL) encryption provides 24/7/265 availability.
• Proprietary URL to achieve a memorable and user-friendly web address.
• Personalized home page including organization name, logo, program name, and text provides directions for the reporter and reinforces your program commitment and procedures.
• Attachment of files, scanned documents, and photos to incident reports enables inclusion of supporting documentation for report.
• Multilingual site presentation and report entry in up to 150 languages allows reporter to communicate in his/her native language for ease of reporting and report accuracy.
• Scripted report format leads reporter through information entry to ensure a thorough and accurately submitted incident report.
• Scripted incident-based questions with branching and decision tree capabilities
• Location details for incident occurrence
• Customizable intake form created from a standard question library or custom designed enables focus on organization attributes or topics. Customization includes:
  • Question wording
  • Question ordering
  • Field types
  • Question branching
• Seamless interface to Incident Management system enables a centralized repository of all reports.

• Secure, password-protected website incorporating 128-bit encryption guarantees confidentiality of sensitive information.
• Web-based platform ensures 24-hour, real-time access to information for online viewing of reports from anywhere Internet access is available.
• Report distribution according to client-defined protocols enables efficient review and reaction; centralized, decentralized, location- or event-specific distribution can be accommodated.
• Client-only fields visible only through the Incident Management system enable data capture of investigative or incident/event tracking activities once the incident is distributed for processing.
• Editing functionality available to users once the incident has been distributed for processing allows reviewers, controllers, or investigators to amend or append information that was provided previously.
• Revision tracking during report review or modification allows the addition of supplemental information following the initial report.
• Seamless integration of all hotline and web reports along with the capability to enter incidents received through other internal sources ensures a centralized data repository.
• Integration with other Global Compliance information intake programs ensures all information intake repositories can be accessed through a single portal.

• Inherent search and query functionality of the data repository enables filtering and searching of data and output to Excel to enable graphing and charting.
• Client-defined monthly management reports available in PDF format provide program overview for upward reporting to executive management and the Board.
• Management report library provides instant access to your entire library of management summary reports.