Our Case Management service functions enterprise-wide to enable integration of disparate case management processes and facilitates management of cases from open through closed status. Our service structure supports five user levels to control access, permissions, and case report processing.

• Secure, password-protected website incorporating 128-bit encryption guarantees confidentiality of sensitive information.
  
• Web-based platform enables 24-hour, real-time access to information for viewing and managing cases from anywhere Internet access is available.
  
• Seamless integration of all hotline and web reports along with the capability to enter cases received through other internal sources ensures a centralized data repository.
  
• Flexible search functionality allows users to select criteria and output fields and download search results to Excel for graphing, printing, saving, and analysis.
  
• Administrator creation and management of system users facilitates efficient addition and deletion of users along with modification of system activity permissions.
  
• User self-administration provides efficiency for password resets, page defaults, user profile updates, and list views.
  
• Response to reporter provides a way to enter responses to reporters in order to confirm receipt of allegations, inform of status, and ask questions without jeopardizing anonymity.
  
• Online functionality for all parties assigned to the case facilitates workflow management, ensures a consistency in case investigations, and a centrally reposited case history.
• Assignment and tracking of case status
• Entry of investigative notes
• Logging of responses to reporters
• Entry of resolution details
• Attachment of documents
• Setting of case status
• Viewing or printing of case history
• Archiving of case reports
  
• Collaborative work environment allows all parties involved in the case investigation to communicate with each other until the investigation is closed; e-mail notifications specific to ongoing case activity provide regular notification of activity.
  
• Report translation option enables reports submitted in languages other than English to be translated through the IntegriLink system; automatic e-mail notification is sent when translation is complete.
  
• Report sanitization allows limited permission users to permanently delete specific data from selected reports in order to comply with EU and other data protection laws and guidelines.

Enhanced Case Management Functionality

Additional upgrade modules are also available to enhance Case Management functionality.

• Configurable system settings enable more flexibility in managing the program workflow
• Select fields to display as required, optional, or inactive in case system
• Define case fields
• Activate additional case fields
• Rename case fields
• Create custom values for case field menus
• Create custom status values
• Set system e-mail defaults
  
• Creation of custom case fields with multiple field type choices enables the collection of additional information.
  
• User templates allow the creation of sets of default user permissions that can be applied to groups of new and existing users in order to provide consistency in user setups.
  
• Work group functionality facilitates the organization of groups of users for easier management of users and assignment of cases.
  
• E-mail notifications enable automatic e-mails related to case activity and due date reminders to be sent out to users associated with the case to keep all parties informed.
• User can determine whether e-mail notifications will be sent when certain events occur during case activity
• User can customize assignment e-mails by adding comments, adding or deleting recipients before sending e-mail, or opting not to send e-mail notification on that case
• User can establish whether due date reminders are sent and set the suspense periods (how may days prior and after the due date) in which e-mail reminders are sent if the case is still open
  
• Additional assignment types (Lead Case Manager, Lead Investigator) help to further clarify roles and responsibilities in the case management process.
  
• Bulk case reassignment from one user to another enables a smooth transition when employees leave the company or change positions.
  
• Password protection of file attachments ensures appropriate viewing of confidential information.
  
• Option to restrict closed cases blocks the ability to edit closed cases to protect the integrity of information once investigation has been completed.

Reporting and Analytics

• Dashboard summary page provides graphical representation of report activity for analysis and trending; copy, print, or save graphical images for use in presentations or for distribution.
  
• Standard monthly management reports available in PDF format provide program overview for upward reporting to executive management.
  
• Management report library provides instant access to your entire library of management summary reports.

Enhanced Analytics Functionality

Global Compliance offers a data-mining tool that enables online, real-time queries of data collected from all information intake sources with output into charts and graphs for analysis, trending, and executive reporting. A set of standard report searches are available for the most common search criteria, and custom searches can be created to address specific analysis and reporting requirements. Results are presented in tabular or graphical form, or as an export into Microsoft Excel.

• Standard or custom searches and the ability to filter data and define displayed output as a pie chart, bar chart, or line graph enable reports that meet routine or ad-hoc requirements.
• 19 Standard Reports provide pre-defined searches based on the most common search criteria
• Custom Reports allow you to build, save, run, share, or copy a custom-built query or modify a pre-defined query
  
• Customization of the Dashboard view allows the addition and modification of an unlimited number of reports either standard or custom to the graphical display.
  
• Cut and paste capability for output charts and graphs enables insertion into pre-existing presentation templates or reports.
  
• Excel downloads of search results enable the full spectrum of data manipulation, charting, and graphing capabilities inherent with Microsoft Excel software.